Effective Date: 16 April 2025

Welcome to the official website of Quad Marrakech, a tourism product of the Bab Morocco brand, operated by ARTYVA AGENCY, based in Marrakech, Morocco.

This privacy policy explains how we collect, use, and protect your personal data when you visit our website or book one of our experiences. By accessing or using this website, you agree to the terms of this policy.

1. Who We Are

The digital and tourism development company ARTYVA AGENCY, which has a Moroccan legal registration, operates Quad Marrakech as part of Bab Morocco.
Our registered business address is: [Insert Company Address, Marrakech, Morocco]
For questions about your data, you can contact us at:
📧 [email protected]
📞 +212 6 68 71 70 52

2. What Information We Collect

We collect the following types of information through our website, contact forms, and booking systems:

Personal Information

Full name
Email address
Phone number (including WhatsApp)
Number of participants
Accommodation/pickup location (if needed)
Special requests related to bookings

Booking & Transaction Data

Selected experiences and packages
Date and time of booking
Payment method (via Stripe or PayPal — we do not store card numbers)

Technical & Usage Data

IP address
Browser type and version
Device information
Website usage data (through cookies, Google Analytics, or Facebook Pixel)

3. How We Use Your Data

Your personal data is only collected and used for the following purposes:

Process and confirm your bookings
Respond to inquiries or customer service requests
Organize pickup or transfers (when requested)
Send important updates about your experience
Improve our website and services
Share exclusive offers and promotions (only with your consent)

4. Legal Basis for Processing

We process your personal data using the following criteria:

Your consent when you submit a booking or contact form
The necessity of processing to fulfill our service obligations
Our legitimate interest to improve services and ensure a safe booking experience

5. Sharing Your Data

We do not sell or rent your personal data. We may share limited data with:

Our internal staff and local guides deliver your experience
Third-party service providers (e.g., payment processors like Stripe and PayPal)
Our website maintenance or marketing partners (only when necessary and under strict confidentiality)

6. Data Retention

We retain your personal data.

For up to 12 months after your experience for operational and customer service needs
Or longer if legally required for accounting, dispute resolution, or tax reporting purposes

You can request deletion of your data at any time by contacting us.

7. Cookies & Tracking Technologies

We use cookies to enhance user experience, measure traffic, and improve our website. You may encounter:

Essential cookies: Required for site functionality (e.g., bookings)
Analytics cookies: To analyze visitor behavior (e.g., via Google Analytics)
Marketing cookies: From tools like Facebook Pixel for ad tracking

You can disable cookies in your browser settings, though the change may impact functionality.

For more, see our full Cookie Policy.

8. Your Rights

Under data protection laws (including GDPR), you are entitled to:

Access your personal data
Correct inaccurate or outdated data
Request deletion of your data
Withdraw consent at any time
Object to or limit certain types of data processing

To exercise these rights, please contact us at [email protected].

9. Data Security

We implement strong security measures to protect your information, including

SSL encryption
Secure third-party payment gateways (Stripe, PayPal)
Access restriction to sensitive data
Regular software updates and backups

While we take all precautions, no system is 100% secure. You agree to share information at your own risk.

10. External Links

Our website may contain links to third-party platforms or OTAs (e.g., Viator, Airbnb). We are not responsible for their privacy policies or data practices. Please review their policies before submitting personal data.

11. Policy Updates

This privacy policy may be updated periodically to reflect legal changes or improvements to our practices. We recommend reviewing this page regularly. The date of the last update is listed at the top of this page.

12. Contact

Please contact us if you have any questions, requests, or concerns about this policy or the handling of your data:

ARTYVA AGENCY – Quad Marrakech

📧 [email protected]
📞 +212 6 68 71 70 52

Privacy Policy